(1) Inclusion of WPS AI service scenarios, along with the purposes and details of data processing;
(2) Adjustments to applicable products and services;
(3) Update of the categories of our service providers;
(4) Improvement of explanations regarding cross-border transfer of information;
(5) Addition of contact information for the EU representative and DPO.
Your privacy is important to WPS Software Pte. Ltd. and its affiliated companies (hereinafter referred to as "we", "WPS" or "WPS Office"). In this Privacy Policy, "affiliated companies" refer to any entity that directly or indirectly controls WPS Office or is controlled by WPS Office, where the term "control" means the direct or indirect ownership of at least 50% of the voting rights or the right to direct or cause the direction of management and formulate the policies of the entity, whether such control is exercised through voting rights, contractual arrangements or other means.
We provide the following products and services:
(1) WPS Software: WPS Office client and other WPS software products (the "Products");
(2) WPS Online Services: services launched by WPS or its affiliated companies and/or any third parties that have established cooperative relationships with WPS or its affiliated companies, which can only be logged in and accessed through a WPS Online Service account (a WPS-recognized WPS account or partner account that you use to log in to the services), and which are updated, added, deleted or replaced by WPS from time to time (the "Online Services").
The Products and Online Services are collectively referred to as the "Services" below.
We hope to explain to you through this Privacy Policy how we collect, use, store and share such information when you use our Services, as well as the ways we provide for you to access, update, control and protect such information. Please note that this Privacy Policy only applies to our Services and does not apply to any third-party websites, products, services or applications, even if part or all of our Services can be accessed through them. This Privacy Policy reflects our firm commitment to your data privacy and our unremitting efforts to fully comply with international standards and applicable laws and regulations. Our dedication ensures transparency, accountability and high standards of data protection in all aspects of our operations related to the provision of Services.
This Privacy Policy is closely related to the Services you use, and we hope you will read it carefully.
Revision of This Privacy Policy
How We Collect Your Information
How We Use Your Information
Cookies and Similar Technologies
Collection and Use of Non-Personal Data
Who We Share Your Information With
Cross-Border Transfer of Information
Your Rights Regarding Your Information
Information Security
How Long We Retain Your Information
Our Policy for Minors
Links to Other Sites
Additional Privacy Information for EEA Users
Additional Rights Information for California Residents
Contact Us
Since we operate globally, we understand that our users may be from different regions of the world. To meet the requirements of the laws in your region, we have included region-specific sections in this Privacy Policy. In addition to other sections of this Privacy Policy, please review the corresponding sections below for specific information applicable to your region:
(1) If you are a user in the European Economic Area (EEA), please refer to the section "Additional Privacy Information for EEA Users" for EEA-specific terms.
(2) If you are a resident of California, please refer to the section "Additional Rights Information for California Residents" for California-specific terms.
If you cannot find your region here, please read this Privacy Policy carefully to understand our general and universal policies, which we adopt and maintain as global standards for protecting your personal data.
If you are unsure which sections apply to your region, please contact us through the methods listed in the "Contact Information" section of this Privacy Policy.
This Privacy Policy is closely related to the Services you use, and we hope you will read it carefully. When necessary, make the choices you deem appropriate in accordance with the guidelines of this Privacy Policy. We may revise this Privacy Policy from time to time in accordance with the law. If we make any material changes to this Privacy Policy, we will notify you in advance by posting on our corresponding website, sending an email, displaying an in-app pop-up window, or using other notification methods, and we will update the last updated date above to indicate when such changes will take effect. If the changes made may have a material adverse impact on your rights in any way, we will re-obtain your consent in advance in accordance with applicable laws.
How We Collect Your Information
Through our Products and the Online Services website (the "Website"), we collect and process your personal data to provide you with our Services and for other legitimate purposes as required by applicable laws and regulations.
Note:
(1) Legitimate interests include enabling us to manage and operate our business more effectively, provide our Products and Services; protect the security of our business, systems, Products and Services; internal management; and compliance with internal policies and processes.
We only use your information when we have a valid legal basis. For more information on how we share your personal data, please refer to Section 7 below, "Who We Share Your Information With".
Please also note that to better understand the "Legal Basis" column in the above table, you may refer to Section 14 below, "Additional Privacy Information for EEA Users".
Information collected using Cookies and other web technologies. Like many website owners and operators, we use automatic data collection tools such as Cookies and Web Beacons to collect certain information.
(1) "Cookies" are small text files placed on your hard drive by a web server when you access our Services. We may use session Cookies and persistent Cookies to identify that you have logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor overall usage and network traffic routing on our Services, and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log out of the Services and close your browser. While most browsers automatically accept Cookies, you can change your browser settings to stop accepting Cookies automatically or to prompt you before accepting Cookies. However, please note that if you do not accept Cookies, you may not be able to access all parts or features of the Services. Some third-party service providers we engage, including third-party advertisers, may also place their own Cookies on your hard drive in accordance with relevant arrangements. Please note that this Privacy Policy only applies to our use of Cookies, not to the use of Cookies by such third parties.
(2) "Web Beacons" (also known as web bugs, pixel tags or transparent GIFs) are tiny graphics with unique identifiers that may be included in our Services for various purposes, including delivering or communicating with Cookies, tracking and measuring the performance of our Services, monitoring how many visitors view our Services, and monitoring the effectiveness of our advertisements. Unlike Cookies, which are stored on the user's hard drive, Web Beacons are usually embedded invisibly in web pages (or emails).
We will not share any information we collect from you or about you except as described below, and we will only share the necessary information to the minimum extent:
(1) Information shared with our service providers. We may engage third-party service providers, such as cloud service providers, payment service providers, marketing service providers and artificial intelligence service providers, to cooperate with us in managing and providing the Services. These third-party service providers will have access to your information to provide essential services to you. Such data sharing activities are necessary for the performance of the contract between us. You can find the list of our service providers and the privacy policies for their services at the following URL: https://www.wps.com/service_provider_list
(2) Information shared with our advertising providers. Generally, we share service information with direct or third-party advertising providers to provide WPS advertising services. Such data sharing activities are necessary for the performance of the contract between us, provided that you have subscribed to our WPS advertising services. You can find the list of our advertising partners and the privacy policies for their services at the following URL: https://www.wps.com/ad_partners
(3) Information shared with Software Development Kit (SDK) providers. We may share your information with SDK providers to implement corresponding functions and/or features so that we can provide Services to you. You can find the list of providers and the privacy policies for their services at the following URL: https://www.wps.com/Third_Party_SDK
(4) Disclosure of information related to business transactions. If we enter into transactions such as mergers, acquisitions or sales of assets with third parties, or if our assets are acquired by third parties in the event of our closure or bankruptcy, your information may be disclosed or transferred to the third-party acquirer related to such transactions. Such processing is necessary for the legitimate interests pursued by us and the corresponding parties.
(5) Information required by law. We cooperate with law enforcement agencies or other government authorities to enforce and comply with the law. We may disclose any information about you to the authorities we deem necessary or appropriate: (i) in response to claims, legal proceedings (including subpoenas); (ii) as required or permitted by law to protect our property, rights and safety, as well as the property, rights and safety of third parties or the public; and (iii) to stop any activities we consider illegal, unethical or actionable. However, when legal requests appear to be overly broad or do not follow the correct process, we may push back.
(6) Other data shared with third parties. We may share non-personal data with third parties for industry research and analysis, demographic analysis and other similar purposes.
As we are a global company, we may need to transfer your information to any third party affiliated with us or having a business or cooperative relationship with us. We have data centers in Singapore, France, Japan, the United States, India and other places. These locations are chosen to enable efficient service operations, enhance performance and ensure redundancy to protect data in the event of outages or other issues. In the course of using our Services, your information will be stored in one or more of the above data centers, taking into account factors such as the distance from your region and the capacity of local infrastructure. We will take appropriate measures to process the data we collect in accordance with the provisions of this Privacy Policy and the requirements of applicable laws.
Please note that where necessary to provide the Services, we will transfer personal data to countries outside the country where you are located. In such cases, there may be no appropriate decisions, and these countries may not provide adequate protection for your personal information. However, we have taken appropriate protective measures to require that your personal data will be protected in accordance with this Privacy Policy and applicable laws.
In addition, to the extent necessary for the maintenance and operation of our Services, we may transfer necessary information (such as IP address, the total number of times, frequency and activities of your use of our Services) to our affiliated companies entrusted with the maintenance and operation of our Services.
If you want to know more about such cross-border transfer of information, please send an email to [email protected]. We will process your reply in a timely manner, but please note that if you refuse the cross-border transfer of information, our Services may not be available to you.
We provide the following rights to protect the information of our global customers:
(1) Right of access. You have the right to receive information about the personal data we process about you upon request.
(2) Right to rectification. If your information is incorrect, inaccurate or incomplete, you have the right to correct or modify it.
(3) Right to withdraw your consent. You have the right to withdraw the consent you have given us at any time. Consequently, we will no longer permit the processing to continue in the future based on this consent. This does not affect the lawfulness of processing conducted on the basis of consent before its withdrawal.
(4) Right to erasure. You have the right to obtain the erasure of your information from us under the following conditions:
1. A. The respective purposes of processing have been achieved;
2. B. We have processed your information unlawfully;
3. C. You have withdrawn your consent without any other legal basis applicable to the data processing;
4. D. You have successfully objected to the data processing;
5. E. Where there is an obligation to erase the information under EU law or the laws of the EU member states we comply with.
You can delete your account at "account.wps.com". Please log in to your account on the website and click "Delete My Account", after which your request will be processed in accordance with applicable laws and regulations.
If you have any questions or need any further assistance, please contact us at [email protected].
You can exercise your rights to access, update and delete your information:
In the settings of your application or other products, or you can contact us at [email protected] and we will assist you in exercising your rights.
We may provide additional rights to residents of certain countries in accordance with locally applicable data protection laws. For more information about your rights in the EEA and California regions, please refer to the region-specific sections below.
We respect and take necessary measures to protect your information wherever you are.
If you have any questions about these rights or wish to exercise any of them, please contact us by sending an email to [email protected]. Detailed information on how to contact us is set out below. In addition, if you are not satisfied with the response you receive, you may lodge a complaint with the data protection authority about our collection and processing of your information. For more details of local data protection authorities, please refer to this directory.
We take all reasonable administrative, physical and electronic measures to protect the information we collect from you or about you from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. We strive to protect you and WPS from unauthorized access, alteration, disclosure or destruction of the information we hold, including: (i) we use encryption technology to keep your data private during transmission; (ii) we restrict access to personal data to WPS employees, contractors, and agents who need such information to process it. Anyone with such access is subject to contractual confidentiality obligations and may be subject to disciplinary action if they fail to fulfill these obligations. However, please note that any transmission over the Internet is not completely secure or error-free, and the information security policies, rules and technical measures we use and maintain may be compromised.
When you use our Services on your computing and mobile devices (the "Devices"), for example, by using our downloadable applications, some of your data will be stored locally on such Devices.
We have data centers in Singapore, France, Japan, the United States, India and other places. These locations are chosen to enable efficient service operations, enhance performance and ensure redundancy to protect data in the event of outages or other issues. In the course of using our Services, your information will be stored in one or more of the above data centers, taking into account factors such as the distance from your region and the capacity of local infrastructure. We will take appropriate measures to process the data we collect in accordance with the provisions of this Privacy Policy and the requirements of applicable laws.
Unless required or permitted by law to retain it for a longer period, we will retain your information for the period necessary to achieve the purposes stated in this Privacy Policy. Once the corresponding retention period has expired, the processing purposes have been achieved, or we have terminated the operation of the relevant Services, we will stop retaining your information unless otherwise required or permitted by applicable laws and regulations.
Our Policy for MinorsTo protect the privacy and personal data security of minors, we provide specific protection for the personal data of minors. Our Services are not directed to minors under the age of 16 (or other minimum age as prescribed by the relevant jurisdiction), and we will not intentionally collect, store, share or use the personal data of minors. If you are a minor under the age of 16 (or other minimum age as otherwise prescribed by the relevant jurisdiction), you are not allowed to use and install our Products or create your own WPS ID unless your parent or legal guardian provides verifiable consent. If we learn that we have collected personal data of a minor under the age of 16, we will take measures to delete such information as soon as possible unless we have obtained verifiable, explicit parental permission in advance.
Links to Other Sites
Our Services may contain links to websites and services owned or operated by third parties (collectively, "Third-Party Services"). Any information you provide on or to Third-Party Services or collected by Third-Party Services is provided directly to the owner or operator of the Third-Party Services and is subject to the privacy policy of the owner or operator. We are not responsible for the content, privacy or security practices and policies of any Third-Party Services. To protect your information, we recommend that you carefully read the privacy policies of all Third-Party Services you access.
Our use of information received from Google APIs and the transfer to any other applications will comply with the Google API Services User Data Policy, including the Limited Use requirements.
In this section, we provide additional information to users in the European Economic Area (EEA) in accordance with the requirements of EU privacy laws, including the General Data Protection Regulation ("GDPR").
(1) Legal Basis for Processing Information
We process information if one of the following applies:
1. A. Necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
2. B. Necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your interests or fundamental rights and freedoms (Article 6(1)(f) GDPR).
3. C. Necessary for compliance with a legal obligation to which we are subject (Article 6(1)(c) GDPR).
4. D. Necessary in order to protect the vital interests of a natural person (Article 6(1)(d) GDPR).
5. E. Necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us (Article 6(1)(e) GDPR).
6. F. In limited circumstances, and where none of the above legal bases for processing apply, processing is carried out with your consent (Article 6(1)(a) GDPR).
(2) Cross-Border Transfer of Information
If you are located within the EEA, please note that where necessary to provide the Services, we will transfer personal data to countries outside the EEA. Countries outside the EEA may not provide adequate protection for your personal data. In such cases, we will take appropriate protective measures to require that your personal data will continue to be protected in accordance with this Privacy Policy. The main safeguard we rely on is the standard contractual clauses for data protection approved by the European Commission.
(3) GDPR Rights
In general, in addition to the rights mentioned in Section 9 "Your Rights Regarding Your Information", EEA users have the following rights with respect to their personal data:
1. A. Right to object. You have the right to object to the processing of your information. If you object, we will no longer process your information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
2. B. Right to restriction of processing. You have the right to request that we process your information only to a limited extent under the following conditions:
1) The accuracy of your information is contested;
2) You request restricted processing instead of erasure on the condition that you have a legitimate right to erasure;
3) We no longer need the data for the purposes we pursued, but you need the information for the establishment, exercise or defense of legal claims;
4) There is a dispute as to whether the objection is successful.
3. C. Right to data portability. You have the right to receive the information you have provided to us about yourself from us in a structured, commonly used and machine-readable format, and the right to request that we transmit this information to another controller under the following conditions:
1) The processing is based on consent or a contract;
2) The processing is carried out by automated means.
In this section, we provide additional information to California residents in accordance with the requirements of California privacy laws, including the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"). This section does not apply to public information lawfully made available through state or federal government records, de-identified information, aggregated consumer information, or other personal data exempt under the CCPA (such as information covered by the Health Insurance Portability and Accountability Act (HIPAA)).
While our collection, use, and disclosure of personal data may vary depending on our relationship and interactions with you, in this section we generally describe how we have collected, shared, and disclosed (for business purposes) personal data about California residents over the past 12 months (from the last updated date above), as well as the rights California residents have with respect to such personal data under the CCPA.
CCPA Rights and CPRA Rights
In general, California residents have the following rights with respect to their personal data:
Right to opt out of sale or sharing: The right to opt out of our sale or sharing of their personal data.
Right to deletion: The right to request the deletion of personal data we have collected about them, and to have such personal data deleted, subject to certain exceptions. Once we receive your request and verify your identity, we will review your request to determine if any exceptions permitting us to retain the information apply.
Right to know: The right to request that we disclose the following information to them regarding the personal data we have collected about them over the past 12 months (up to twice a year, subject to certain exemptions):
1. A. Categories of personal data collected
2. B. Categories of sources of personal data
3. C. Categories of personal data about them that we have disclosed or sold for business purposes
4. D. Categories of third parties to whom we have sold or disclosed personal data for business purposes
5. E. Business or commercial purposes for collecting or selling their personal data
6. F. Copies of specific personal data we have collected about them
Right to non-discrimination: The right to not be discriminated against for exercising your rights under the CCPA/CPRA.
Right to correction: The right to correct inaccurate personal data we have collected about you.
Right to restriction: The right to restrict the use and disclosure of your sensitive personal data we have collected.
Right to non-retaliation for opting out or exercising other rights: We shall not discriminate against customers (for example, by refusing goods/services, charging different prices, or providing different levels or quality of goods/services) because such customers exercise any of the above rights.
Submitting a CCPA/CPRA Request
California residents may submit a CCPA/CPRA request to [email protected] to exercise the above legal rights.
When you submit a CCPA/CPRA request, we will take steps to verify your request by matching the information you provide with the information in our records. You must provide your name and contact information to verify your request. In some cases, we may request additional information from you to verify your request or to process your request if necessary. If we are unable to sufficiently verify the request, we will notify the requester. Authorized agents may contact us by email to make a request on behalf of another individual; authorized agents will be required to provide proof of their authorization, and we may also require the relevant consumer to directly verify their identity and the authorized agent's authority.
Since this section is primarily intended to provide you with additional information pursuant to the CCPA/CPRA, please refer to the above sections for general information about what information we collect from you and how we use, process, share, or transfer such information.
Please note that we have not sold your personal information in the past 12 months. For more information about how we have shared and/or disclosed your information for business purposes over the past 12 months, please refer to Section 7 above, "Who We Share Your Information With".
